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Q: What is your privacy policy?
A: It's plain and simple... We respect your privacy! Any and all information collected on this site will be kept strictly confidential and will NOT be sold, reused, rented, disclosed, or loaned! Our online store utilizes SSL encryption ensuring that any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. To view our entire privacy policy, click here.

Q: HELP! I forgot my password...
A: Please visit our password recovery page for help recovering your lost or forgotten password You can also send an e-mail to and we will reset your password and will provide you with a temporary password to access your account.

Q: How do I contact your customer service department?
A: You can e-mail your questions to or feel free to complete our online contact form. You can also phone our customer service team toll-free at 888-465-1048.

Q: Is membership required?
A: NO, absolutely not. Many sites force you to register and then bombard your e-mail with unsolicited advertisements. We will NEVER do that. We respect your privacy. While membership is a helpful benefit for you, it is not required and you can checkout without registering.

Q: What methods do you use to ship?
A: All domestic orders will be shipped via first class mail, USPS Priority Mail, U.P.S. or FedEx depending on size and destination. International orders will be shipped via Global Priority Mail or Global Express Mail and marked as prescription compression stockings (international customers are responsible for any custom fees and import taxes)

Q: Do you offer RUSH SHIPPING?
A: Yes, many of our products are available for expedited shipping (i.e., next day air, 2nd day air).  To ensure your rush order is processed promptly, please phone your order to our customer service team at 888-465-1048.

Q: How do I track my order?
A: If you have provided an e-mail address with your order, then an e-mail will be sent upon shipment containing the tracking number. If you have not received an e-mail, please contact us at and include your order number and/or your full name. We will reply ASAP with your order update.

Q: If I place an order, how quickly will it ship?
A: We stock over $1.5 million in inventory and ship 99% of orders the same or next business day.  If for some reason the item you order isn't in stock, it will typically ship within 2-3 business days.  In the event of an extended manufacturer's backorder, we will promptly notify you.

Q: Where do I ship my return?
A: Please ship your return to the following address:
Attn: Returns/Exchanges
825 West Huron Street
Pontiac, Michigan 48341


Q: What is your return policy?
A: Please click here to view our return policy.

Q: How do I request a return/exchange?
A: If your order qualifies for a return, simply e-mail Please list the products you'd like to return, the reason for the return & the requested course of action. You will then receive a return authorization number to note when returning your purchase. QUALIFYING ORDERS RETURNED WITHOUT A RETURN AUTHORIZATION WILL BE SUBJECT TO A 15% RESTOCKING FEE.

Q: Are these like the stockings my great-grandmother used to wear?
A: Not at all. Today’s compression stockings are sheer, lightweight and barely distinguishable from regular fashion stockings.

Q: What are the different compression levels used to treat?
A: Please visit our GUIDE TO COMPRESSION LEVELS for more information on the various levels of compression.

Q: What is the best time of day to measure for compression stockings?
A: It is best to measure earlier in the day before swelling builds in the legs. Measurements taken later in the day after swelling is present may result in choosing a stocking size that is too large. Many clinics that are unable to see patients earlier in the day will elevate, bandage, or pump the legs for a period of time before measuring in order to reduce any swelling that is present.

Q: How do I measure my legs for compression stockings?
A: Please visit our STEP-BY-STEP MEASURING GUIDE for instructions on taking your measurements to ensure a proper and accurate fit.

Q: Where can I view the sizing charts?
A: Each product listing on contains its respective sizing chart. However, if you'd like access to all the sizing charts in one area, please visit our SIZING ASSISTANCE PAGE. If you require additional sizing assistance, please e-mail us at or call us toll-free at 888-465-1048.

Q: How will I feel in compression stockings?
A: The first thing you’ll notice is reduced swelling and virtually no pain. Of course, like any new therapy, they may take some getting used to, but you’ll have more energy and feel better almost immediately. (courtesy of Medi-USA)

Q: Is there a layering or additive effect of compression? Can I wear one compression stocking on top of the other instead of wearing a higher compression stocking?
A: Yes, there is an additive effect with compression stockings. For example, some doctors instruct their patients to wear one level of compression in a pantyhose style and then wear a knee-length compression stocking over the compression pantyhose. Please consult with your physician and Jobst® fitter for assistance. (courtesy of Jobst-USA)

Q: How many hours each day should Jobst stockings be worn?
A: The wearing time for gradient compression stockings is dependent on both the reason for wearing the compression (indication) and the amount of compression (mmHg). An individual's physician or designee best guides this. Bed-bound patients may be advised by their physician to wear anti-embolism stockings (16-18 mmHg) to help prevent blood clots from forming in the deep veins of the leg. Immediately following sclerotherapy physicians may instruct individuals to wear a specific level of compression continuously for a specified number of hours or days depending on the size of the veins injected. Individuals with lymphedema are advised to follow the wearing schedule recommended by their physician or therapist. Individuals with chronic venous problems such as venous related leg swelling, skin changes, or varicose veins, generally wear the compression stockings while out of bed (approximately 16 hours/day) and remove them when retiring. (courtesy of Jobst-USA)

Q: How should I launder my compression stockings?
A: The following instructions are for latex-free stockings. For stockings containing latex (i.e., Sigvaris 500 series, Jobst Vairox), please consult their specific washing instructions. Washing instructions are included with every pair of stockings or printed on the outside of the box. Laundering Instructions are as follows: Wash in warm water (105 degrees F / 40 degrees C); Do not add bleach; Use a delicate fabric detergent; Rinse well; and, Air dry. To help maintain the stockings they may be hand washed or machine washed on gentle cycle in a mesh laundry bag (found in our accessories section). The stockings dry quickly if laid flat or hung to air dry. A machine dryer may be used on a low or delicate setting.

Q: Are there ointments, lotions or creams that should not be used when wearing Jobst stockings because they may damage the stockings?
A: First it is important to know whether the elastic in the garment is spandex or natural rubber latex. Garments made with spandex yarns may be damaged, discolored, or lose compression by the following compounds: Oleates, oils based on glycols and glycerols. Spandex yarns are resistant to mineral oils, fatty acids, waxes, suntan oils, body oils and perspiration, and household laundry detergents. The spandex yarns absorb some ingredients in topical ointments, creams and lotions. However, they are removed when the garment is laundered so this will not significantly affect the compression of your garment. Heat, ultraviolet light, copper containing products, hydrocarbons and all petrolatum containing creams and ointments affect garments that contain natural rubber latex yarns such as Sigvaris 500 series and some Jobst SupportWear stockings.

Q: Does a run in compression hosiery affect the compression?
A: It is possible for runs to affect the compression of the garment. This depends on factors such as the severity and location of the run. For example, a single small run confined to the upper thigh or panty area will not affect the compression of the lower leg where the stated ankle pressure is determined. A localized decrease of compression may occur in the area directly under the run. If the run is moderate to severe, improved hemodynamics in the area beneath the run may not occur. As always, if you have concerns about wearing the garment please consult your medical professional. Some of our products are considered the sheerest compression garments on the market today and, as with any hosiery product, the sheerer the garment the more susceptible it is to runs. There are several things that you can do to help ensure a long life for the product. Check your footwear, hands, nails and feet for any rough spots that may damage the garment during donning or wearing. Take care when donning the garment that you do not snag or pick the fabric. Remove jewelry and wear rubber gloves if needed. Avoid walking around without footwear to protect the stocking.

Q: I have experienced a rash on my skin that is exposed to the silicone band on the thigh length stockings. What causes this and what can you suggest that will prevent and help heal the rash?
A: The rash most often results from the entrapment of moisture between the silicone and the skin. During warmer weather or physical exertion, the skin sweats. The moisture on your leg cannot evaporate due to the presence of the silicone, thus becoming trapped. Treatment is symptomatic - cooling and drying the area - avoiding conditions that induce sweating are the best approach. Over-the-counter corticosteroid lotions are often used, however, changes in environment (increased cool/dry air) and lighter clothing are often more effective. To help prevent the rash from occurring, make sure the skin is clean and dry before donning the stockings. It is also important to launder the stockings after each wearing to remove any skin oils and cells that collect on the stocking and band. If the rash continues, discontinue wearing the stockings with the silicone band until the warm humid weather changes. You should consult with your primary health care provider if you have drainage from the rash or if the rash persists. (courtesy of Jobst-USA)

Q: How long will these stockings last?
A: It depends on the style of stocking, the type of one's lifestyle, the steps they take for donning the stockings, and the care they give the stockings. Someone improperly donning a stocking will ruin it typically within 2 months or so. Please review the donning section of our FAQ's. Also, the sheer stockings, being more fragile, typically don't hold up quite as long as the less sheer stockings unless one is EXTREMELY careful with them. The economy lines typically don't last as long either as they utilize a lower quality yarn. Lifestyle plays into it as well. Some people's daily routine could potentially be harder on the stockings than others. Obviously, one with a desk job vs. a one with a factory job will likely get more wear from the stockings due to basic environmental influences. With all that said, the average life with proper wear & care is about 4-6 months. It is important to replace your stockings around this time. As they age, they loose their strength and may not be providing your legs with the appropriate compression.

Q: Why are elastic stockings so hard to put on?
A: Your physician may tell you that, "if they are not hard to put on, then they cannot be providing the compression needed." That is probably not the answer you wanted. Because gradient compression stockings provide the greatest compression at the ankle this requires the largest part of the foot - the circumference from the top of the foot around the heel - to pass through the smallest and tightest part of the stocking - the ankle. Newer knitting technologies, yarns, and finishes produce stockings that are easier to put on than the stockings of old. However, for those who have diminished arm or hand strength, or impaired mobility there are items that can make the task easier. These items include: Rubber application gloves; stocking donners/butlers; ALPS fitting lotion; and, foot slips (for open toe stockings)

Q: What is the best way to put my stockings on?
A: Here are some tips: **Remove rings and jewelry that could damage your garment; **Use application gloves (found in our acccessories section) to help position the garment on your leg; **Make sure your skin is dry before putting on your stockings; **Avoid rolling or bunching the fabric as this will create too much pressure in specific areas; **Apply a thin layer of cornstarch, powder or ALPS fitting lotion (found in our accessories section) to help the stocking (or sleeve) slide smoothly over your skin; **Use a stocking donner or butler; **Apply moisturizer to your legs (or arm) in the evening - not just before putting on your garment

Q: Are there any specific methods for donning compression stockings?
A: Yes, there are 2 popular methods for donning compression stockings:

1. The Heel Pocket Out Method

2. The Pull On Method

Q: Who benefits from wearing compression?
A: Anyone's legs can feel better while wearing gradient compression stockings, especially those of us who spend too much time in sedentary sitting or standing positions. Gradient compression stockings are of most benefit to individuals with the following leg complaints: Tired, aching, heavy feeling legs; Leg swelling; Varicose veins; Venous insufficiency; Post-thrombotic syndrome; Healed venous ulcer; Active venous ulcer; and, Lymphedema. It is recommended that you consult with your physician before wearing compression 20 mmHg and above. If you also have arterial circulation problems in your legs please consult with your physician before wearing any level of compression. (provided courtesy of the Jobst Q&A system)

Q: What is gradient compression and why does it work?

Q: Where can I learn more about vein & leg health?

Q: What is compression therapy?
A: Compression therapy refers to the benefits gained from the use of specialized stockings or bandages in the management of chronic venous disease and lymphedema. Individuals suffering from chronic venous disease (often called insufficiency) present with leg complaints of fatigue, heaviness, and aching. Gradient elastic stockings pioneered by engineer and patient, Conrad Jobst, in the early 1950s remain the standard in the management of chronic venous disease. Gradient compression delivers a squeezing to the leg that is tightest at the ankle. The amount of squeezing or compression gradually decreases up the leg. While the exact mechanism of action of compression remains elusive, compression is believed to provide two primary benefits to individuals suffering from chronic venous insufficiency. Perhaps the most important effect is that compression increases the pressure in the tissue under the skin (subcutaneous) thereby helping to reduce and prevent swelling. The compression of this subcutaneous tissue helps move excess fluid (swelling) back into the capillaries (tiniest of the blood vessels) and helps prevent too much fluid from leaking out of these little vessels. Secondly, compression reduces the ability of the superficial veins in the leg to expand and overfill with blood. This in turn helps prevent blood in these veins from flowing backward causing congestion. Congestion in the leg accounts for the leg complaints, swelling, and skin changes common in persons with venous problems. (provided courtesy of Jobst Q&A system)

Q: Are there reasons an individual should not wear compression?
A: Contraindications (medical conditions in which compression is not recommended): Ischemia (e.g. advanced arterial disease) of the legs; Uncontrolled congestive heart failure; Untreated septic phlebitis of the leg; and, Phlegmasia coerulea dolens. The wearing of compression should also be used with caution in the presence of: Skin infections; Seeping dermatoses; Incompatibility to fabric of garment; Impaired sensitivity of the limb; and, Immobility (confinement to bed). Please consult with your physician before wearing compression 20 mmHg and above. (provided courtesy of Jobst Q&A system)

Q: What length stocking should I wear?
A: A knee-length gradient compression stocking is generally recommended to prevent or manage signs and symptoms of chronic venous insufficiency or other causes of lower leg swelling and skin changes. When swelling or varicosities are present above the knee then a thigh, chaps, or pantyhose style may be a more effective choice. Please consult with your physician and fitter for assistance.

Q: Why are compression stockings prescribed after a blood clot (DVT) in the leg?
A: Knee length gradient compression stockings are often prescribed for a patient who has sustained a deep vein thrombosis (DVT) or blood clot in the leg. The stockings are helpful in: 1. Controlling the swelling in the leg that occurs with DVT, and 2. To help prevent the development of post-thrombotic syndrome that may occur several months after the DVT. (provided courtesy of Jobst Q&A system)

Q: What is post-thrombotic syndrome or PTS?
A: Post Thrombotic Syndrome (PTS) is a collection of subjective complaints and clinical signs following a thrombotic episode. PTS manifests itself with clinical signs of swelling, dilation of the veins around the ankle bones, pigment changes in the skin of the lower leg along with subjective complaints of spontaneous calf pain and/or pain with standing/walking. The syndrome can present with symptoms ranging from mild severity to excruciating or incapacitating pain and swelling.

Q: What is the difference between an antiembolism (T.E.D.) stocking and a medical compression stocking?
A: Anti-embolism stockings are designed specifically for bed bound (non-ambulatory) patients to help prevent blood from pooling in the veins of the leg. Pooling of blood in the veins of the leg may contribute to blood clots forming in the veins. Anti-embolism stockings are generally made for short duration of wear during a hospitalization. Anti-embolism stockings deliver gradient compression and, depending on the manufacturer, the compression delivered to the ankle is in the range of 13 - 18 mmHg. These stockings are normally only available in white. After discharge from the hospital or extended care facility, if you need to continue wearing gradient compression stockings (such as Jobst Medical LegWear) your physician can advise you on an appropriate level of compression. Jobst manufactures stockings in the 15-20 mmHg, 20-30 mmHg, and 30-40 mmHg ranges that are ideal for long term wear and comfort. Jobst Medical LegWear look fashionable and are available in a variety of colors and styles. (provided courtesy of Jobst Q&A system)

Q: What is “economy class syndrome”?
A: Economy class syndrome is a term used to describe the medical condition deep vein thrombosis when it follows extended airplane travel. For further information please refer to your physician and

Q: How can I promote leg health?

Q: Does Medicare cover compression stockings?
A: Compression stockings are a non-covered service under Medicare B. Medicare will not pay for these items even with a prescription from your doctor. For more information, contact the Medicare office for your region.

Q: Does my health insurance pay for compression stockings?
A: While Medicare does not cover them, some insurance companies will pay for compression stockings greater than 20 mmHg. Please consult your insurance for specific coverage questions.

Q: Does bill insurances?
A: No, because of the "gray" nature of compression stockings and because most insurances do not cover them, does not bill any insurances. We will, however, do our best to ensure that you have the tools necessary to seek any available reimbursement from your health insurance company. Many of our customers submit their paid bills to their insurance for reimbursement with great success.

Q: Can I submit my bill to the insurance company?
A: Yes, most insurances have claim forms designed for subscribers to submit medical expenses they have paid for out of pocket. If you require any documentation for this process, please don't hesitate to ask us.

Q: What are the procedure codes for compression stockings?
A: 15-20mmHg compression stockings DO NOT have procedure codes as they are NEVER covered by insurances. Here are some other popular procedure codes: 20-30mmhg knee highs - A6530; 30-40mmhg knee highs - A6531; 20-30mmhg thigh highs - A6533; 30-40mmHg thigh highs - A6534; 20-30mmHg pantyhose - A6539; 30-40mmHg pantyhose - A6540. If you need a different procedure code, please consult our customer service department at or 888-465-1048.

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